Terms of
Service

Our terms and conditions for using our services and visiting our establishment.

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Last updated: September 8, 2025

Welcome to Velvet Desserts & Creamery. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or visiting our establishment, you agree to be bound by these Terms.

Service Availability

Business Hours

Our services are available during our posted business hours. Hours may vary during holidays or special events.

  • We reserve the right to modify our hours without prior notice
  • Menu items are subject to availability
  • We may close temporarily for maintenance or unforeseen circumstances

Special Orders & Custom Desserts

Ordering Process

  • Advance Notice: Special orders require advance notice and may not be available for same-day fulfillment
  • Confirmation: All special orders must be confirmed by our staff before preparation begins
  • Payment: Payment may be required in advance for custom orders
  • Modifications: Changes to confirmed orders may not be possible depending on preparation stage

Food Allergies & Dietary Restrictions

Important Notice

Please inform our staff of any food allergies or dietary restrictions before ordering.

  • Our facility handles common allergens including nuts, dairy, eggs, and gluten
  • While we take precautions, we cannot guarantee complete allergen-free preparation
  • Customers with severe allergies should exercise caution and consult with management

Payment & Pricing

  • Pricing: All prices are subject to change without notice
  • Payment Methods: We accept cash and major credit cards
  • Taxes: All applicable taxes will be added to your order total
  • Tips: Gratuities are appreciated but not required

Conduct & Behavior

We strive to maintain a welcoming environment for all customers. We reserve the right to refuse service to anyone who:

  • Displays disruptive, offensive, or inappropriate behavior
  • Violates health and safety protocols
  • Damages property or equipment
  • Creates an unsafe environment for other customers or staff

Limitation of Liability

To the fullest extent permitted by law, Velvet Desserts & Creamery shall not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Damages arising from allergic reactions when allergens have been disclosed
  • Loss or damage to personal property
  • Service interruptions due to circumstances beyond our control

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: hello@velvetdesserts.ca
Phone: (519) 627-8593
Address: 1644 Dufferin Ave, Wallaceburg ON N8A 2X2

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the updated Terms.